There have been many wrong design decisions here at wordpress.com recently and I wrote about it a few times. First they brought us the horrible new editor that we can fortunately still bypass. Next they did negatively change the top bar to the point until it was unusable. I also mentioned more critique here and ranted about the changes quite often. I usually dislike to rant but if something does impact my workflow negatively, I surely won’t mince words.
When the new editor came up, there was a thread in the forums full of user concerns and we were fortunately able to convince the team behind WordPress that they shouldn’t remove the old editor and it worked out well. However, after that they just closed the very popular thread where users were complaining. Now they did it again and closed an even more popular thread. The thread was filled with complains about the new user interface and the new stats page. I was active in the related thread too. But yet again, they just closed it after 400 pages.
However, one older thread about the same issue is still open. There are also new threads opened by other users, for example here, here and here and I guess there will be more soon.
You know, that’s what I love about the internet. You simply can’t censor opinions, especially not if the mass dislikes your decisions, in this case design decisions. They can close threads (as said, happened) and they could maybe even ban users (not happened so far I guess), but there will be always new threads about the issue simply due to the fact that many dislike the latest changes.
Closing threads with over 400 pages of community concerns, that is by the way evidence of incapacity. But to be honest, I feel schadenfreude if I see that there are new ones opened after they just closed the other one. Yes, I like that pretty much because that is what arrogant companies deserve. I know, arrogant sounds harsh but that’s what I take from the staff answers and the fact that they close popular community threads. They deserve it if more and more people clearly tell them what they think about the changes.
Many of us pay here for upgrades and it’s just bad if things change to the worse. Every individual here has a right to write the opinion in the forum and if they close a thread, it’s nothing else than offending their own community and users. They simply should face it, what they came up with is truly a big mistake. They are the cause and absolutely need to hear critique. People hopefully won’t stop telling them so that they wake up to realize that you can’t force mobile hipster designs on desktop users.